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Quality Policy – BluDive Technologies Limited

Quality Policy

BluDive Technologies Limited was established in December 2014 to provide bespoke ICT services from our office located in Lekki, Lagos, Nigeria.

At BluDive, impeccable quality service is our watchword and at the very core of our business operations. We are committed to providing dependable IT solutions to our esteemed clientele across a diverse business spectrum to enable them maximize their IT investments.

We have set up measureable objectives at relevant functional levels across the organization and also established a Quality Management System which provides a framework for measuring and improving our performance.

Quality Statement

We deliver IT services that exceeds our clients’ expectation the first time and all the time.

We hold the following as the bedrock principles of our business and emphasize quality through:

Efficiency  

We will always make plans for exigencies and mitigate challenges even before they arise. We will deliver the best IT solutions to our clients the first time and at all times.

Quality of service is assured with the increase of efficiency and effectiveness of work, while expanding to new markets which provides conditions for long-term successful business

Empathy

Our clients’ success will be our success story.

Trust

Through our transparent implementation processes, our clients will be assured of our commitment to doing what we say and saying what we intend. We shall be renowned for openness and honesty.

Customer Focus

Providing services that fully meet the requirements, needs and expectations is a priority in all our activities

Since Client’s Satisfaction is our main goal, we handle complaints and feedbacks with extreme care. A client survey is done for every service rendered root cause analysis are carried out in case of any errors during implementation of services; corrective and preventive actions are implemented to prevent  future projects.

These preventive actions are reflected in the business processes and procedures to ensure consistent quality

Services Quality

BluDive Technologies Limited envelopes all business processes that ensure the required quality of services

Commitment

The management is committed to the Quality endeavor by providing all the necessary resources in terms of manpower, skills, tools etc. Management review meetings are conducted to monitor the effectiveness and suitability of the quality system in accordance to the international standards

People Involvement

All employees are responsible for the implementation of the quality system, achieving the required quality of services and improving the environmental protection processes.

High Competence

By providing various trainings for our employees we make sure to achieve high competence and work quality

Continual Improvement

Consistent and continuous improvement of quality systems and industry best practices are key components to achieving our business goals. The Policy is reviewed regularly to ensure continual suitability and accommodate growth


    BluDive was founded in December 2014 with a commitment to provide custom IT services that are responsive to client needs and provide exceptional customer service support. Our business model is built on the values of diligence, excellent service delivery and customer satisfaction.
    ADDRESS
    26B Adebisi Ogunniyi Crescent,
    Lekki Phase 1, Lagos.
    PHONE
    +234-802-181-0012 Ext. 1000
    +234-1-632-3782
    EMAIL
    info@bludive.net
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